Experience

Product Design Manager

Manychat · ES

Redefining a design system in the age of AI, and how Manychat AI products behave with it.

• Joined at a $140M Series B with 1M+ users, leading two teams of seven senior, staff and content designers.
• Took Manychat's first AI products, AI Behaviour and AI Replies, from zero to one in 8 months, validating a new product line.
• Built the AI Design Playbook, the patterns and standards for how the company designs AI products.
• Spearheaded the design system foundations and content design guidelines, lifting component adoption 6% in six months.

Head of Product Design

Screenloop · UK

Seed to Series A. Founded the design and research function, partnering with three product squads.

• Partnered with the VP of Product to define product strategy for the Talent Operations platform.
• Shipped 6+ products driving 156% WAU growth, a 467% rise in app events and an average customer satisfaction of 8.5/10.
• Established UX research as a strategic input and managed 400+ design tasks.

Product Design Manager

Talkdesk · US

Managed a platform design team of 6 across three product areas.

• Owned CX Cloud Admin, Reporting and Billing, the surfaces enterprise retention depended on.
• Defined hiring criteria, onboarding and design process for an org that grew from 6 to 60+ designers.
• Gave the 2021 Inside Talkdesk keynote on scaling design practice org-wide, during the company's growth to a $10B valuation.

Lead Product Designer

Feedzai · PT

Matured the practice, grew the team 2 to 8.

• Launched Case Manager and Insights, risk intelligence products contributing to a $50M valuation.
• Scaled the product design team from 2 to 8, leading design hiring and product design processes.
• Established a UX research programme including 40+ design interviews, making research a first-class product input.